Service

Managed Infrastructure & Support

Your network and Microsoft 365 monitored and maintained around the clock, plus a monthly block of senior expert hours for whatever comes up.

Overview

How I help

The plan has two parts. A flat monthly fee covers the proactive work: watching your firewall, switches, Wi-Fi and internet around the clock, keeping firmware current, checking backups and test-restoring them, and reviewing your Microsoft 365 security every month.

On top of that, you get a prepaid block of my time each month for whatever your team needs: troubleshooting, changes, new users, small projects or advice. Your named contact sends the request and you get a senior expert who already knows your systems, not a call queue. A short report each month shows what was watched, what was fixed and how the hours were used.

Who it's for

Businesses with a go-to person for everyday user questions who want a senior expert looking after the network and cloud behind them, at a predictable monthly cost.

Plan: Flat management fee + prepaid expert hours
Monitoring: Automated, 24/7
Support: Business hours, through your named contacts
What's included

Everything this service covers

Scoped to your needs — you only pay for what genuinely helps.

24/7 monitoring of firewall, switches, Wi-Fi & internet
Firmware & security updates on network gear
Backup checks & quarterly test restores
Monthly Microsoft 365 security review
Network documentation kept current
Prepaid block of expert hours each month
Coordination with your ISP & vendors
Monthly health & hours report
How it works

A simple, honest process

You always know what's happening and why.

Onboard

I learn your environment inside out.

Monitor

Automation watches everything, around the clock.

Support

Your named contact brings me what needs an expert.

Report

A monthly summary of health, fixes and hours used.

What you get

Problems caught before your team notices
A predictable monthly cost
Senior expertise without a full-time hire
One accountable expert who knows you
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Let's talk about your IT.

A free, no-pressure consultation. Tell me what's frustrating you, and I'll tell you honestly whether and how I can help.

Paul.Morales@FidelisITGroup.com  ·  916-471-9974